The Stanley Cup Final wrapped up this week (I’m a lifelong Penguins fan, but congrats to the Hurricanes and their fans!) As someone who grew up at the rink, I couldn’t help but break from my usual format and reflect on how many lessons from hockey translate directly to project leadership and customer leadership. Two phrases in particular have shaped how I show up, on the rink and at work. 1. Know your role - but be ready to be the next player up Every hockey player is coached

Reflecting on how AI's prevalence is transforming customer service and project leadership, it's clear that there is an unyielding demand for results, whether you're a leader or a team member. Excuses are no longer valid, as everyone understands what AI can achieve. Your greatest strength lies not in task completion, but in evaluating tasks against desired outcomes and swiftly delivering those results to your customers or leadership. The following insights are from an older po

“Trust is built in drops and lost in buckets.” – Kevin Plank Earlier this week, I logged on after a long holiday weekend. I felt foggy, sluggish, and could already sense the pressure of a short week stacking up. When I joined my first meeting, it was obvious I wasn’t the only one feeling it. The room had that quiet, cranky energy to it, the kind where even forced small talk feels like work. It struck me that most of us had probably done the same thing: stayed up too late, eat